Before you start
Confirm the software source, device condition and backup availability before making a recovery or troubleshooting change.
Never submit a recovery phrase or private key to a support form, webpage or chat.
Step by step
Verify the new environment
Complete this step deliberately and stop if the interface asks for anything outside the expected recovery flow.
Confirm backup availability
Complete this step deliberately and stop if the interface asks for anything outside the expected recovery flow.
Perform the recovery action
Complete this step deliberately and stop if the interface asks for anything outside the expected recovery flow.
Review assets and networks
Complete this step deliberately and stop if the interface asks for anything outside the expected recovery flow.
Clean up old access if needed
Complete this step deliberately and stop if the interface asks for anything outside the expected recovery flow.